Guide to Hotels guarantees purchase security for reservations while shopping on our sites. The latest credit card encryption technology is utilized so that your card information cannot be viewed by another person on-line. However, if for any reason your credit card information is misused on-line while booking a hotel reservation through Guide to Hotels secure on-line forms (and you are in compliance with your credit card terms and conditions), you will be reimbursed up to the limit of credit card liability (NOTE: most credit card companies limit your liability to $50).

Guide to Hotels guarantees the privacy of the information you submit to us while making hotel reservations. It is our guarantee that this information is not sold or released to any third party and is used exclusively for booking reservations and internal purposes such as advising you of special travel offers via our weekly email (you may 'unsubscribe' at any time).

All hotel reservations booked through Guide to Hotels are guaranteed to be the lowest rate. If there is a lower rate found for the same dates and the same hotel and that rate was available within 24 hours of booking, you will either refund the difference or cancel the reservations without penalty. Certain restrictions do apply and a customer service representative is available 24 hours a day for questions.